Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for Inquiries
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To initiate your inquiry, please fill out the contact form provided on our website. Ensure that you include your name, email address, and a brief message detailing your request or feedback.
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Once you submit the form, you will receive a confirmation message indicating that your inquiry has been received. We appreciate your patience as we review your message.
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Our team will then assess your inquiry and respond to you via the email address you provided. This process typically takes 1-3 business days.
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If your inquiry requires immediate attention, please feel free to reach out to us through our social media channels or by phone, if available.
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We value your feedback and inquiries, and we strive to provide timely responses to all messages. Thank you for reaching out!